In South Africa’s dynamic insurance landscape, the transfer of skills and knowledge within the industry is not just a professional obligation – it is a strategic imperative. As members of this industry, it remains critical to not only ensure our own continuous learning and development, but to also ensure that we are sharing knowledge, skills and experiences with those currently entering insurance as a discipline and a place to start their careers.
The industry is facing a confluence of challenges: an ageing workforce, the growing need for digital know-how, and the increasing complexity of risk. Without intentional knowledge transfer, we risk losing institutional knowledge, technical underwriting insight, and relationship-based broking capabilities that are critical to serving our clients.
At the same time, newer entrants to the industry bring a fresh perspective, technology fluency, and a drive for more client-centric solutions. Bridging the gap between experience and new talent is where the true differentiation will be seen. Through coaching and mentorship initiatives (such as the #IIG’s Roots & Wings), structured training and learning (such as the Class Of programs), and inclusive workspaces, we can ensure that technical competence, market intelligence, and professional judgement are passed on — and adapted to meet the needs of tomorrow’s clients.
This perspective brings offers measurable value for clients, insurers, brokers and ancillary providers to the insurance industry. It means delivering solutions that blend seasoned insights with modern agility. It ensures consistency in service, resilience in complex claims handling, and an industry that grows in relevance, alongside the clients it serves with their evolving risk profile.
Ultimately, skills and knowledge transfer secure not just the future of our industry, but the trust and loyalty of the clients we serve. It is how we honour the past, empower the present, and shape the future.
Nande Nqoloba | Head Operations South Africa – Swiss Re Corporate Solutions
