Big news for the insurance industry: Santam has named My Glass its official Windscreen Repair and Replacement Partner nationwide, following a rigorous two‑year RFP process. The appointment reinforces My Glass’s leadership at a time when vehicle safety standards are rapidly evolving.
This comes as the Automobile Association (AA) warns of growing risks linked to incorrect windscreen replacement on vehicles equipped with Advanced Driver Assistance Systems (ADAS). These systems rely on cameras mounted behind the windscreen, and even slight misalignment during replacement can compromise critical safety features.
Many motorists won’t know their ADAS is no longer functioning correctly.
Why This Matters for Insurers:
Windscreen replacement is no longer “just glass.” It’s a safety‑critical procedure requiring:
- OEM‑aligned ADAS recalibration
- Correct curvature and clarity for sensor accuracy
- Certified technicians trained on modern calibration systems
- Strict compliance with manufacturer specifications
My Glass has invested heavily in this capability, from specialist training to advanced calibration equipment, ensuring every replacement restores the vehicle’s safety systems exactly as intended.
“It’s not just glass. It’s the entire safety ecosystem of the vehicle,” Zahed Rassool, CTO, My Glass
Technology That Transforms the Claims Journey
By combining digital innovation with a nationwide mobile network, My Glass is making the claims process simpler, faster and more transparent for both insurers and customers. From reducing manual data entry to improving access to claims and fitment information, these solutions are designed to remove unnecessary friction, improve efficiency and deliver a more seamless customer experience from claim registration through to completion.
My Glass continues to push innovation in the insurance space, including:
- AI‑powered WhatsApp claims integration
- Upcoming NFC technology to streamline and speed up claims
- A national network of 270+ mobile units ensuring fast, consistent service anywhere in South Africa
“This is not an end point, it’s the beginning of real change in our industry,” Gary Stieger, Founder & MD, My Glass
The Bottom Line
With ADAS risks rising and vehicle technology becoming more complex, insurers need partners who can protect both policyholders and liability exposure.
Santam’s appointment sends a clear message:
Correct windscreen fitment and ADAS recalibration are essential, and My Glass is leading the way.
Gary Stieger, Founder & MD
