IIG News

Councillor profile: Ambassadors

Nina Joubert
Nina Joubert is the Head of Client Experience at RFIB Africa, her current roles allows for a focus in ensuring excellent levels of customer service, building and developing strong relationships with clients and stakeholders, supporting the local RFIB Africa team with all business and a central liaison between the local and international offices for broker related administrative tasks. Nina manages the marketing and brand portfolio at RFIB Africa.

Her passion lies in effectively handling and caring for people & brand, she takes great pride and joy out of successfully managing various projects. Nina is a qualified expert in events management and after 7 years in hospitality and a total of 10 years of managing events, she was excited to make the decision to formally move into the insurance industry and bring a creative knowledge of customer care to her field.

Before joining RFIB in January 2019, she was the General Manager at the Insurance Institute of Gauteng (IIG). Her role at the institute began in 2015 and this is where her passion for our (insurance) industry began. Now an Ambassador in the education portfolio of the IIG where she manages the Insurance Leadership Development Programme with GIBS. Nina remains passionate about delivering an excellent education programme for our industry and looks forward to further developing her experience and knowledge within reinsurance and remains dedicated to serving the insurance industry.

Personally, Nina believes that family is everything and spends almost all her spare time with her loved Fiancé and family, loves a really good meal with friends too and chooses wine over beer – coffee over tea – chocolate over vegetables – every time. She absolutely loves travel and exploring our beautiful country.






Charlene Houston

Charlene joined the IIG Marketing portfolio in 2019 as an Ambassadorial councillor where she assists with the institute’s social media and is one of the IIG Class of 2019 students.

She is passionate about the industry, growing the insurance industry and persuading the younger generation that insurance should be their career of choice. Charlene had her first taste of insurance during her gap year but decided she wanted to study Hospitality management instead. However, it was soon after completing this course that she decided to return to the insurance industry as a claims handler, specialising in short-term insurance. She later moved on to become the Contact Centre Team Lead for many years and also took up a position at Nedbank Insurance as the Team Lead in the contact Centre. She is now the Contingency Team Leader that supports various areas within Nedbank Insurance in times of need or crisis. here she manages the Active Operations system internally as well to ensure they are applying the methodology of the system to its utmost functionality in order to receive the maximum output for the business. Charlene claims that her love for the operational environment is beyond love, it is a calling.

Leading the way, she mentors two learners through the “YES Initiative” as well as another two interns that have been earmarked to become future loss adjusters.

Personally, Charlene is happily married with a 4-year-old little boy (and not to forget her two dogs). She also has a love for painting (Paint by Numbers) despite admitting that she has no artistic flair. She is also a huge F1 supporter and supports none other than FERRARI – she will not leave the house if there a Grand Prix is on.