In an insurance landscape where service consistency, administrative efficiency and client satisfaction are non‑negotiable, My Glass has emerged as a trusted partner to insurers, brokers and claims consultants nationwide. Built on a foundation of innovation, empathy and owner‑driven accountability, My Glass continues to set the benchmark for what modern glass replacement should look like.
Founded in Port Elizabeth in 2013 and now operating a national network of over 270 branded mobile units, My Glass has always believed that clients deserve more than a transaction, they deserve an experience. This belief has shaped every system, process and product the company has introduced into the market.
Technology That Simplifies, Streamlines and Elevates Service
At the heart of My Glass’s value proposition is its extensive use of technology. From claims registration to job completion, every step is designed to be quick, seamless and intuitive. Our digital ecosystem eliminates unnecessary back‑and‑forth, reduces administrative pressure on brokers and claims consultants, and ensures that clients receive fast, accurate and transparent service.
The My Glass QR‑based and DIGI card claims registration process is a prime example. With a simple scan or tap, clients can initiate a claim in seconds, no paperwork, no delays, no friction. This level of simplicity is not just a convenience; it is a strategic response to the administrative demands the insurance industry faces daily.
Mobi Chip and Mobile Windscreen Replacement: Convenience Reimagined
My Glass’s Mobi Chip service has become a standout offering in the market. Designed for speed and accessibility, Mobi Chip allows clients to have minor windscreen chips repaired wherever they are, at home, at work or on the move. It’s a service that not only prevents further damage but also reduces claim costs and enhances policyholder satisfaction.
For larger repairs, My Glass’s mobile windscreen replacement service brings the workshop directly to the client. With 270 fully equipped mobile units operating nationwide, clients enjoy the convenience of professional, high‑quality windscreen replacement without disrupting their day. This mobility is a major differentiator in an industry where time, safety and convenience matter.
Owner‑Managed, People‑Driven, Service‑Obsessed
What truly sets My Glass apart is its network of 100% owner‑managed fitment centres. These are not anonymous branches, they are businesses run by passionate, empathetic individuals who take personal pride in every client interaction. This ownership model ensures accountability, consistency and a level of care that cannot be replicated by corporatised networks.
Every owner understands that My Glass is outwardly focused: the client’s service experience is paramount. This ethos is embedded in the culture, the training, the technology and the service standards that guide the network.
A Partner Who Understands the Insurance Industry
My Glass recognises the pressures insurers, brokers and claims consultants face, from turnaround times to client expectations to administrative load. That is why every system, and process has been engineered to reduce complexity, improve efficiency and deliver predictable, high‑quality outcomes.
For insurers, My Glass is far more than just another supplier. We are a partner committed to transparency, integrity, and operational excellence. For brokers, it is a service ally that enhances client trust. For policyholders, it is a brand that delivers convenience, quality, and peace of mind. https://myglass.co.za/book/
